terms & conditions

SHIPPING

We offer free shipping for orders within Australia on full price items totalling over $100 ($50 during COVID lockdowns).

For all Australian domestic orders under $100 ($50 during COVID lockdowns) and items on sale, a $15 shipping fee will be added at the checkout.

We offer $40 flat rate shipping for all international orders.

Please allow 1-3 business days for dispatch from our store or warehouse.

Please allow 2 days for deliveries to metropolitan areas and 2-4 days for deliveries to regional areas. Deliveries to Western Australia can take up to 7 days.

International deliveries will take between 1-2 weeks depending on the location.

We are unable to ship to PO boxes or parcel lockers and will ask for an alternative address if one is not provided.

A shipping and handling free is applied to all raffle items sold. Not paying this fee will result in your order being cancelled.

Shipping Nike SB products internationally is prohibited, any orders placed will be cancelled and refunded. 

RETURNS

We are happy to exchange or offer a store credit on any full priced product purchased online provided it is in the original and unused condition and returned back to us within 14 days.

Please choose wisely as we do not offer a refund on items purchased online except when required by Australian consumer law.

Store credits are valid for up to 6 months.

We do not offer exchanges or refunds on sale items under any circumstances.

Customers will cover the cost of return shipping on all online exchanges. This includes returning the item back to us then sending the replacement back to you.

To organise a return please contact us at store@upsskateshop.com.au.

Online returns can be processed in store.

Raffle sales are final and are not able be exchanged or credited.

If an item appears to be faulty or damaged please email detailed photos and a description to store@upsskateshop.com.au.

Any questions related to returns please email store@upsskateshop.com.au or call the store.